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Zootly CC with registration number 2007/182016/23 (“Zootly”) provides an online platform located at (“the Website”) where you can purchase grow equipment, smoking accessories and CBD products to be delivered directly to you (“the Services”). This document sets out the terms in which Zootly will provide its Services to you (“Terms”). By clicking ‘accept’ or purchasing any goods using the Services, you indicate your explicit and/or tacit acceptance of the terms and conditions listed below.


The relationship between you and Zootly is governed by these Terms and does not constitute a partnership, joint venture, employer/employee arrangement or similar relationships.


2.1. To use the Services, you must create an account with Zootly (“Account”). Zootly will require your banking details to effect payment.
2.2. Through your Account, you can use the online shop button to purchase goods you have selected (“Order”).
2.3. To confirm your Order, review your cart and press the check-out button, whereby you will be transferred to our secure payment platform.
2.4. Zootly uses Peach Payments as the payment gateway to keep your credit card details secure. Your payment will be subject to the Peach Payments Terms and Conditions.
2.5. Zootly will confirm your Order by sending you a confirmation email (“Order Confirmation”). Should there be any error in your Order Confirmation, kindly contact Zootly at [email protected] immediately to resolve same.
2.6. Prices are subject to change at any time and all goods shown on the Website are subject to availability.


3.2. The information you provide for your Account must be accurate, current and complete. You are responsible to update such information as and when it changes. In addition, you are responsible for your Account and should not share your log- in details or password with anyone.
3.4. It is your sole responsibility to ensure that your Order is accepted in person upon delivery. You can request a different person to accept your Order, but this is done at your own risk.
3.5. In the event that you are unable to accept delivery, Zootly will hold the Order at unit 1, Masons Press, 7 Ravenscraig rd Woodstock, Cape Town to be collected by you.
3.6. Zootly will use its best endeavours to ensure that your Order is delivered, however Zootly cannot accept any liability for uncollected deliveries.


4.1. Zootly will comply in full with the Consumer Protection Act 68 of 2008 (“CPA”) in relation to you and in conjunction with the supplier, which includes observing the provisions relating to quality of goods, return policy for goods and any other relevant provisions.
4.3. The information you provide to us on the Website will be held in compliance with Protection of Personal Information Act 4 of 2013 and will only be used for the purpose of contacting you for delivery and promotional offers.


5.1. Any/all items purchased from Zootly must meet the following requirements to be eligible for a refund or exchange: Item(s) must be in Original Packaging, and Brand New condition. Return must include an original invoice from Zootly. Zootly reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange. We strongly recommend you insure your package(s) as we are not liable for items that are lost or damaged while in transit. Shipping services purchased by the buyer in relation to the original purchase, including but not limited to, upgraded and international shipping are the sole responsibility of the buyer and are non-refundable. This return policy is only available to customers of the South Africa. We will do our best to accommodate such a request within our discretion but at the same time keeping you, the customer, satisfied. Zootly reserves the right to amend this Return Policy at any time. Zootly reserves the right to refuse a return for any reason.


6.1. Zootly will take all reasonable security measures to ensure the safety and integrity of the Website and to exclude any virus, unlawful access and/or monitoring of the Website but does not give any further warranty or make any representation that the Website will operate error free or without interruption. You use the Website at your own risk.
6.2. You agree that you will only use the Website for its authorized purpose and will not sell, modify, distribute, copy or reverse engineer any part of the Website or Services.
6.3. Zootly reserves the right to deny you access to the Website where Zootly believes in its reasonable discretion that you are in breach of these Terms.


7.1. If you wish to remove your Account from the Website, you may do so by deregistering your Account with Zootly and discontinue using the Website.
7.2. Zootly reserves the right to cancel your Account if you breach any of the Terms, or for any other reason provided that Zootly gives reasonable notice to you with written reasons for the cancellation.
7.3. In the event of cancellation, Zootly will purge your Account information from its database.


8.1. Apart from instances of dishonesty or gross negligence, you agree to indemnify and hold Zootly harmless from and against any and all actions, claims, demands, proceedings or judgments (collectively “claims”) and any and all losses, liabilities, damages, costs, charges, and expenses (collectively “losses”) of whatever nature, which may be instituted, made or alleged against, or are suffered or incurred by you relating to the delivery of the Order, the goods, Services or the Website.
8.2. In addition, Zootly will not be responsible for any damage suffered by you as a result of incorrect or outdated Account information or your failure to collect the delivery.
8.4. You will be responsible for all transactions that take place using your account.


9.1. Zootly grants you a limited, non-exclusive, non-transferable and revocable license to use the Website for its intended purpose, subject to your compliance with the Terms.
9.2. You retain all rights to the information that you upload or submit. You further grant Zootly a non-exclusive, royalty-free, worldwide license to use your contact details to contact you and deliver your goods. This license will terminated upon termination of this agreement, for whatsoever reason.


10.1. Should any dispute, disagreement or claim arise between the parties concerning the Website or Order, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.
10.2. Should the parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, the parties will approach an independent industry expert who shall mediate the discussion on their behalf.
10.3. The parties both agree that in no circumstance will either party publicize the dispute on any social media or other public platform. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim.


Each of the parties choose domicilium citandi et executandi (“domicilium”) for the purposes of the giving of any notice, the payment of any sum, the serving of any process and for any other purposes as being:
11.1. in the case of Zootly, at

Email Address

[email protected] Unit 1, Masons Press, 7 Ravenscraig rd, Woodstock, 7925.

11.2. in your case, at the e-mail and physical address provided by you to Zootly in the registration process.


If either party is prevented, whether in whole or in part, or delayed from performing any of its duties, functions or obligations under these Terms, whether timeously or at all, due to an act of God (which for the purposes hereof shall mean political riots, civil commotions, legal prohibitions or restrictions, fire, floods, storms, earthquakes, load-shedding or other similar natural disasters), then such failure shall not constitute a breach under the Terms, and the obligation to perform shall be suspended to the extent and during the continuance of such prevention provided that the parties shall use their reasonable commercial endeavours to minimise any delay occasioned thereby.


13.1. Queries or Complaints: Should you have any complaints or queries, kindly address an email to [email protected] advising Zootly of same.
13.2. Ability to Alter Terms: Zootly reserves the right to amend these Terms in its sole discretion from time to time and will post the updated Terms on the Website. If you do not agree with the Terms, you should discontinue using the Services and accessing the Website.
13.3. Survival of Rights, Duties and Obligations: Termination of this agreement for any cause whatsoever shall not release either party from any liability which at the time of termination has already accrued to the other or which thereafter may accrue in respect of any act or omission prior to such termination.
13.4. Variation: No alteration, consensual cancellation, variation of, or addition to this agreement shall be of any force or effect unless reduced to writing and signed by both parties.
13.5. Indulgences: No indulgence, leniency or extension of time granted by Zootly grants or shows to you shall operate as an estoppel or in any way prejudice Zootly or preclude Zootly from exercising any of its rights in the future.
13.6. Severability: Each sentence, paragraph, term, clause and provision of these Terms and any portion thereof shall be considered severable and if, for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation (including, without limitation, the CPA, Food related legislation and any regulations thereto) or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto
13.7. Governing law: This agreement shall be governed by and interpreted in accordance with the law of the Republic of South Africa. All disputes, actions and other matters in connection with this agreement shall be determined in accordance with such law.
13.8. Cumulative Rights and Remedies: The rights and remedies of the parties under this agreement are cumulative and in addition to any rights and remedies provided by law.

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